Archive for September, 2011

Open email to Amazon

September 7, 2011

Here’s the text of an email I sent to Amazon‘s customer services, about my last-minute decision NOT to buy several albums of music from the store.

Having read the terms and conditions I have decided not to make a purchase for the following reasons:
1) I don’t understand what Amazon’s “right to withdraw” software means for my MP3 download. Does it mean that I can pay for a download and Amazon can, without warning, disable the download? If so, that sounds like a rubbish deal.

2) Ownership. I understand the restrictions on retransmitting and not sharing MP3s, but the statement that I do not own the download begs the question: what exactly am I paying for if I don’t own the download?

3) Cross border restrictions: I currently live in the UK, but I have lived in other countries and I may go and live in the USA. Am I supposed to destroy my UK downloads every time I go and live in another country? What if I spend half my time in the USA and the other half in the UK? Am I not allowed to keep one set of files? Seems very inconvenient.

Consequence: I have never yet bought any downloaded music. At £0.79 a track and my likely target of 1,000 pieces, that’s about £800 of lost business for Amazon. What benefit are you getting that’s worth annoying potential customers this much?

Kind regards,
Antoine Clarke